Student Accounts

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Student Accounts

Frequently Asked Questions and Answers

How do I set up a payment plan?

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Payment Plans have to be set up through your My�鶹��ý account. Under the student tab, select the Business Office link and choose “Make an online payment”. You will choose the semester for which to enroll your payment plan and follow the instructions.
Is there a fee to enroll in the payment plan?

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Yes, there is a $50 nonrefundable fee for each semester payment plan that you enroll in. If you enroll in a payment plan for the Fall and again for the Spring, you will incur an expense of $50 each semester.
How many payments can be made in the payment plan?

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The payment plan allows for three (3) payments, but if you enroll in the payment plan past the deadline established each semester by the university, then the payment plan will be reduced to two (2) payments.
Is the Business Office open during COVID-19?

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The Business Office is open during COVID-19 but is closed for in person meetings. We strongly encourage you to make all payments online through My�鶹��ý. If you need to communicate with the Business Office, you can email studentaccounts@claflin.edu or call the cashiers at 803-535-5131.
What does it mean to be “financially cleared” at the beginning of the semester?

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Any debts owed to the university from previous transactions must be cleared first. Then, the upcoming semester bill must either be paid in full (through direct payments or approved aid) OR a payment plan must be established prior to the semester. See official deadlines for each semester which also require that all registration, housing, and financial aid obligations are met on time.
Why is my aid still listed as pending?

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The funds must be received by the university before the pending aid can be reclassified as applied aid. If you have any questions about the timing of the financial aid being applied, please contact the Office of Financial Aid at 803-535-5334 or by emailing finaid@claflin.edu.
Will I receive a refund?

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Refunds are issued after all the aid is applied to your account and the account shows a credit balance. Pending aid, for purposes of the refund process, is not recognized on your account statement until the money is received.
When does the refund process begin?

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The refund process will begin three weeks after classes start. The first refund date of 2021 will be Friday, February 5^th and the process will continue each Friday as credit balances arise.
Does every student eligible for refunds receive their refund on the same day?

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No, refunds can be issued on different dates because everyone’s account is different as to the type of aid awarded and how/when aid is applied to each student’s account. The timing of when the aid is applied is different based on various factors.
Does attendance affect my student account?

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Yes, attendance is one important criteria that can affect your student aid and your eligibility for aid.
When can we add book coupons or panther bucks?

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Book coupons and panther bucks can be added to your account approximately two weeks before the semester begins.
What is the limit of book coupons and panther bucks that we can put on our card?

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The limit for book coupons and panther bucks is $700 for each. Please contact the Business Office at studentaccounts@claflin.edu if you have any questions about the limit. You must have the funds available in order to add it on your cards.
Can we return book coupons?

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Yes, you can return book coupons as long as it is done by the deadline and the amount is over $50.
What happens to the panther bucks left on my card?

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Panther bucks will roll over to next semester. If you are a senior, you will receive a refund at the end of the last semester.
How can I add funds to my card for either panther bucks or book coupons?

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To add funds to your card, log onto your My�鶹��ý Account. Under the student tab, choose the Business Office link and locate the book coupon/meal plan portal. In the book coupon/meal plan portal, choose the year and term and then choose the type of funds you are adding (i.e. book coupons or panther bucks). The last step is to enter the amount of funds you are requesting to be added and click save. The selection will be routed to the Business Office for approval. Once the request is approved, the funds will be available for use.